ConnectMyHealth is a digital health solution that provides you with an online, single access channel to view your health records from participating hospitals in Ontario Health West Region. ConnectMyHealth can be used on desktop and mobile devices, there's no cost to use it, and there's no app to download when accessing your account. Visit the What is ConnectMyHealth webpage for more information about what ConnectMyHealth is, and can do, to help empower your health journey.
You can view many of your health records from data-contributing healthcare facilities that are located in Ontario Health West Region (South West Ontario). Visit the Data Availability webpage to learn more about what health data is available through ConnectMyHealth.
ConnectMyHealth is set up to display certain types of health records from the source systems of healthcare facilities that contribute data to the portal. This will include your historical data, except for Discharge Summaries which are only available from October 1, 2018 onwards (older Discharge Summaries are not available in ConnectMyHealth, but can be requested directly from the hospital where you received your care if required).
For select hospitals, data may only be available from a certain point forward. This is due to these hospitals having recently upgraded their Hospital Information System. Where applicable, these exceptions have been noted on the Data Availability page.
Of special note, from St. Joseph’s Healthcare Hamilton (SJHH), you will only be able to see lab data from before June 4, 2022, and from Hamilton Health Sciences (HHS), you will only be able to see your data from before June 4, 2022. Work is underway to make more current data viewable in ConnectMyHealth, but also from SJHH, to add non-lab historical data.
For records contributed to ConnectMyHealth by participating healthcare organizations, you will be able to see most of your reports/results in real-time once they’ve been reviewed by a healthcare provider, who then marks them as Final/Completed.
Please note that sometimes you may see your results before your health care team has had the chance to review them. If you have any questions or concerns about your results, please follow-up with your health care team.
No, currently you are not able to see clinical notes prepared by your family doctor. However if your family doctor ordered tests for you that were performed at a hospital that contributes that kind of data to ConnectMyHealth (for instance, a lab test), you may be able to see the result of that test in ConnectMyHealth.
ConnectMyHealth is a secure, web-based patient portal which allows patients to view their health data from multiple healthcare facilities in Ontario. Hamilton Health Sciences, in its capacity as operator of ConnectMyHealth, has worked to ensure ConnectMyHealth meets all Ontario’s health data privacy requirements, uses the same encryption standards as banks do, and operates in compliance with Ontario’s Personal Health Information Protection Act (PHIPA). Here are some key components you should be aware of that help make ConnectMyHealth safe and secure:
1. ConnectMyHealth does not store copies of your health data. Instead ConnectMyHealth connects to, or queries, in real-time, the source systems of healthcare organizations that contribute data to the portal, so you may view your health records (but copies of what you view in ConnectMyHealth are not then stored in the system).
2. Access to ConnectMyHealth is controlled through personal usernames and passwords, and multi-factor (two-step) authentication at each login.
3. To help ensure that your private health information is safe from unauthorized access, ConnectMyHealth is hosted in a secure location in Ontario.
4. ConnectMyHealth is managed by a dedicated team with extensive technical expertise in the healthcare sector.
5. ConnectMyHealth is encrypted to meet Ontario Health’s Cryptography Standards, has strict access controls in place to prevent unauthorized third-party data accesses, and is equipped with auditing capabilities that record who accessed your information and when.
6. Certain identifying information, obtained through the account registration process, is stored in ConnectMyHealth to provide support services and auditing of ConnectMyHealth. No information is shared nor sold to third parties.
7. After 20 minutes of inactivity, you will be automatically logged out of your ConnectMyHealth account as a security measure.
However, as is the case with any information sent, received or viewed over the Internet, safety and security cannot be completely guaranteed. As a user of ConnectMyHealth, there are some precautionary steps you can take to help protect yourself and your use of ConnectMyHealth as listed below:
1. Access ConnectMyHealth using your personal device and ensure the device is secured with a good/strong password. Turn on any encryption options that may be available on the device, and make sure your device has all appropriate security and operating system patches applied.
2. Ensure you log out of your account after every session, and delete or securely store any reports you may have downloaded to your device from ConnectMyHealth.
3. Create a secure password for your ConnectMyHealth account and do not share your password with anyone.
The ConnectMyHealth User Agreement that you will be asked to review and accept prior to using the patient portal also reminds you of these obligations, and you may also wish to review ConnectMyHealth’s Technical Specifications – both documents can be found on the Helpful Info webpage.
For more information on steps you take to protect yourself online and become cyber safe in general, please visit the Government of Canada's Get Cybersafe website.
No, due to the sensitive nature of medical information, each person must have their own ConnectMyHealth account, each with a unique email address.
ConnectMyHealth provides a print option on all screens when viewing your records using a desktop device. Click the “Print” icon located on the right side of your screen when you are viewing your health records. By clicking the Print icon, a PDF of the report will be created that you can save to your device, or print. All reports will be watermarked for security purposes with the word “ConnectMyHealth”, and are stamped with the name of the user who is printing/creating a PDF of the report, and the date and time.
Be sure to refer to the ConnectMyHealth security tips provided in the FAQ above if downloading or printing your health records from ConnectMyHealth.
If you have any questions or concerns about your health information viewable in ConnectMyHealth, please contact your health care provider that requested the test or procedure for you.
Yes, you can subscribe to be notified by email when you’ve got new results for tests or procedures performed at select hospitals in Ontario Health West Region available to view in ConnectMyHealth. Under “My Record”, in each category of health information, you’ll see a “Not Subscribed” button. Click it to subscribe and follow the prompts to identify how frequently you wish to be notified, and for what kinds of results you wish to be notified of. When you first log into ConnectMyHealth, your New Results page displays first, for quick and easy viewing.
When using ConnectMyHealth on mobile as opposed to a desktop/laptop devices, there is no difference in terms of the types of health records that are available to you, but you’ll notice there is no “Resources” section which means you won’t be able to submit a support request online or view System Notices – you can perform these actions using ConnectMyHealth on a desktop or laptop computer though. In addition, on mobile devices, you will not see a “Print” icon. If your health record is already available as a PDF in ConnectMyHealth, you can still print it.
There are four key differences: data availability, potential cost, app download requirement and French language functionality.
1. Data Availability - ConnectMyHealth provides access to various types of health records for tests and procedures performed at data-contributing hospitals, as opposed to only diagnostic imaging (DI) data, or only lab data. Therefore, ConnectMyHealth can be considered a more holistic view of your health care. Be sure to check this site's Data Availability page to understand what kind of health records, and from which hospitals, can be viewed, for free, using ConnectMyHealth.
Many hospitals offer patient portals (often called "tethered portals"), which typically contain health records from that hospital plus other functionality like appointment scheduling; these are handy for patients currently receiving care in a hospital setting.
Outside of hospitals, a variety of other portals exist that are operated by healthcare organizations that perform certain types of tests and procedures. Examples include:
2. Potential Cost - ConnectMyHealth is free to use to view any of the data that is contributed to it by participating hospitals. By contrast, other types of health record portals/systems may have a cost to use them, as determined by the organization that operates them.
3. App Download Requirement - ConnectMyHealth is web-based and does not require that an app be downloaded to use it. Other types of health record portals/systems may require users to download an app, as determined by the organization that operates them.
4. French Language Functionality - ConnectMyHealth is available in French as well as English, whereas other types of health record portals/systems may not have the functionality to be used in both languages.
ConnectMyHealth can be a great complement to these portals since it provides access to your records from hospitals where you received care in the past all in one spot, to help in your current health journey and provide a more complete picture of your health history.
The ConnectMyHealth Program Office does not endorse or have affiliations with any other patient portal or its operators, and provides the information above only for educational purposes to patients so they can understand the basic differences between ConnectMyHealth and other health record systems.
No, access to ConnectMyHealth is restricted to authorized ConnectMyHealth users accessing the portal from within Canada.
Multi-Factor Authentication provides you with extra security each time you log into ConnectMyHealth to view your health records, by requiring a ‘second factor’ be entered that only you should have, beyond your username and password. The ‘second factor’ is a unique verification code – also known as a “One-Time Password” – that is automatically generated.
You have two options available for receiving your verification code: 1) upon each login you can have a code sent by text to the mobile phone number associated with your account; or 2) you can install an authenticator app on your desktop or mobile device where upon each login you would refer to that app to retrieve the verification code.
If you choose to use an authenticator application you will need to download one from the App Store or Google Play Store, for free, preferably onto your mobile device. Commonly used, free authenticator apps include: Google Authenticator or Twilio Authy. You only need to install the authenticator application once, on one device that you commonly have with you. Then going forward, each time you log into ConnectMyHealth, refer to your authenticator application on your device, to retrieve your real-time, unique code, which you will enter from that device, or other devices (i.e. a computer or tablet).
If in the future, if you get a new phone for instance, you’ll need to re-install your MFA application. In this case, please email the ConnectMyHealth Program Office at support@connectmyhealth.ca and we can assist, after verifying your identity. Please do not include Personal Health Information in email correspondence with our office.
In order to receive an SMS (text) verification code, you must have a mobile phone number associated with your ConnectMyHealth account. If you have an authenticator app installed, you may use that to log into your ConnectMyHealth account, then under your name drop-down (top right corner), select Manage Account, then add or update your phone number.
If you do not have an authenticator app installed, please email the ConnectMyHealth Program Office at support@connectmyhealth.ca and we can assist, after verifying your identity.
*Please note, SMS (text) verification codes only work with mobile phone numbers. If you only have a landline phone number, you will have to install and configure an authenticator app to access your ConnectMyHealth account.
Instructions of how to set up MFA using an authenticator app can be found on the Account Activation Guides webpage. Select the guide that pertains to the type of device(s) you have available as you activate your account. Using two devices (i.e. a computer, and a mobile phone) can make the account activation and MFA installation simpler, however the process can certainly still be completed using one device.
ConnectMyHealth allows you to share your health records with up to 10 ConnectMyHealth users; for example, your family member or care giver. Anyone using ConnectMyHealth to view their own health records and/or those of someone who has shared records with them, must have their own account.
When sharing your records using ConnectMyHealth, you must know the email address associated with the person’s ConnectMyHealth account; if they don’t already have their own account, ConnectMyHealth includes functionality to ‘invite’ the person to register for their own account. You can control what types of health records you share with each person (called a “Shared Access User”). By default, any health records you marked “Confidential” by applying a Consent Directive to at a participating hospital(s) will not be shared, however you can decide to share these records as well if you’d like. You also control how long you’d like the Shared Access User (your family, caregiver etc.) to retain access to your records – you’ll make these selections as you complete the Record Sharing process.
Complete instructions of how to share your records are available from within the portal to guide you through the one-time set up process.
Registration for ConnectMyHealth accounts can be done online. Visit the Registration Information webpage for more information about registering.
Those who are 16 years of age or older, with a valid, green Ontario health card and unique email address (not shared with anyone else) are able to register for a ConnectMyHealth account.
ConnectMyHealth will be most beneficial to patients who have health records at data-contributing healthcare facilities as listed on the Data Availability webpage.
Currently, no. However, a Proxy Access request process is expected to be made available this year for Parents, Legal Guardians and Legal Representatives, to be able to use the patient portal to view other's health records where legally entitled to do so. Information will be made available on this website about the Proxy Access Request process. Until then, Parents, Legal Guardians and Legal Representatives who wish to access another individual's personal health information may continue to do so via other means, including contacting the healthcare facility that created the health record.
When registering for their own account, patients over the age of 16 are required to provide information about themselves, including their name, Ontario Health Card Number, Date of Birth, unique Email Address, Phone Number and Postal Code. Three photos are also required as part of the registration process to verify that ‘you are who you say you are’. The three photos are of:
Your personally identifiable information is required in order to identify you, to ensure a ConnectMyHealth account to access Personal Health Information is being authorized by, and to, the rightful owner of that information.
A unique email address (i.e. not shared with anyone else) is required since email is used to communicate information about your account that pertains to you, and due to the sensitive nature of medical information, each person must have their own ConnectMyHealth account.
You require a current valid Ontario Health Card as ConnectMyHealth uses its health card number to be able to query data-contributing source systems and retrieve your matched health records. Red and white health cards are no longer considered valid by the Province of Ontario and cannot be used during your ConnectMyHealth registration.
A tip sheet to assist in uploading your photos is available on this site's Helpful Info page.
Acceptable photo file types include: JPG, PDF and PNG, and the maximum allowable file size is 20MB.
Hamilton Health Sciences Corporation (HHS) operates ConnectMyHealth and manages the account registration and creation process. HHS however does not claim ownership of the Personal Information that you provide during your account registration process. Copies of any documents you upload (i.e. the three required photos) to HHS are used by HHS to help confirm your identity of ConnectMyHealth users and are then deleted within thirty (30) days following verification. Certain identifying information, such as your name, Date or Birth, Health Card Number, Email Address, Phone Number and Postal Code, obtained by HHS will continue to be stored in ConnectMyHealth in order to support your ongoing access to the portal, and thereafter to support providing any access log reports.
Once your account registration request has been reviewed and processed by the ConnectMyHealth Program Office at Hamilton Health Sciences, which normally occurs within five (5) business days after you submit your request, you will receive an email which includes instructions to complete your ConnectMyHealth account activation.
Accessing ConnectMyHealth using the Ontario trusted account is currently unavailable. If desired, you may request a ConnectMyHealth User ID & Password as an alternate means of accessing the portal. Visit the Registration Page to register.
You will receive an email from the ConnectMyHealth Program Office that includes information on how to complete the one-time account activation. Instructions on how to activate your account, based on the device type(s) available to you, are available on the Account Activation Guides webpage.
Go to the login page for ConnectMyHealth (https://connectmyhealth.ca) and click “Forgot Password”. Follow the instructions and you’ll receive a link to reset your password.
Accounts that are created but not fully activated, meaning the user does not successfully log into ConnectMyHealth at least once within 180 calendar days of their account being created, will be automatically deleted. Should the user wish to use ConnectMyHealth after this point, they will need to re-register for a new account.
There are a few different reasons why accounts can be disabled, one being if you haven’t logged into your account for more than 366 calendar days (1 year plus 1 day). This is a security measure that’s in place to protect your account. Users may contact the ConnectMyHealth Program Office for help with their account - visit Ways To Get Help for contact information.
Visit the Ways To Get Help page for information about getting help with your account. Please do not include Personal Health Information in correspondence with our office.
Please contact the ConnectMyHealth Program Office by phone at 1-833-824-0265, or by email to support@connectmyhealth.ca to request help with your legal name change. Please do not include Personal Health Information in correspondence with our office.
If you wish to request corrections to your health records, please contact the Privacy Office of the healthcare facility (i.e. hospital) that is listed as having provided your health records in ConnectMyHealth.
If you need help identifying which facility contributed your data to ConnectMyHealth, please contact the ConnectMyHealth Program Office by phone at 1-833-824-0265, or by email to support@connectmyhealth.ca and we’d be happy to assist. Please do not include Personal Health Information in correspondence with our office.
If you wish to close your account, please contact the ConnectMyHealth Program Office by phone at 1-833-824-0265, or by email to support@connectmyhealth.ca and we will provide instructions to complete your request.
Health care providers are encouraged to read other sections of this website to familiarize themselves with ConnectMyHealth, Ontario Health West Region's newest patient portal tool.
Registration for ConnectMyHealth is available to those who are 16 years of age or older, with a valid Ontario Health Card.
ConnectMyHealth is being deployed in collaboration with many Ontario Health Teams (OHTs) in the Ontario Health West Region. Please contact your local OHT for questions specific to the deployment of ConnectMyHealth in your area. Additional information can be found in other parts of this website, which is updated regularly as new information becomes available.
ConnectMyHealth is a web-based digital health solution, operated by the HITS eHealth Office at Hamilton Health Sciences (HHS), that provides patients with the ability to view certain parts of their health records stored in the health information systems of participating healthcare facilities in Ontario (Data Contributing Facilities). Such health records are accessed on a real-time basis through another service operated by HHS called ClinicalConnect, whose purpose is to provide similar access to such health records by participating healthcare providers.
Your access or intended use as a health care provider of ClinicalConnect should not change with the deployment of ConnectMyHealth to patients. Information about ClinicalConnect for health care providers is available at https://info.clinicalconnect.ca.
The availability of ConnectMyHealth for patients is not intended to create any additional responsibilities for health care providers. As a health care provider, you may choose to promote the use of ConnectMyHealth with your patients as you see fit, but you are not required to do so. It is meant to act as a tool that patients can leverage to access their health records, understand their health care, and improve their patient experience.
ConnectMyHealth is being made available to patients in collaboration with various Ontario Health Teams (OHTs). You may wish to consult with your OHT if applicable for direction about how ConnectMyHealth should be promoted and/or made available to your patients.
No, health care providers are not required to learn how to use ConnectMyHealth. However health care providers should be aware of the tool and the types of data your patients will be able to view using ConnectMyHealth. In addition, health care providers are able to register for their own ConnectMyHealth account to view their own health information, if they wish.
ConnectMyHealth is built on a unified data release model for aggregated records from across the region guided by the following principles:
• Follows the Patient, Family and Caregiver Declaration of Values for Ontario.
• The patient owns their Personal Health Information (PHI), which should be made available in a user-friendly and portable format.
• The patient has the right to fully access their PHI anytime via the source facilities' Release of Information Office.
• All efforts should be made to allow PHI to patients with little or no restrictions; failing that, a clear pathway to real-time access should be in place.
• The patient has the right to be informed and control who accesses the relevant PHI being shared.
• The patient has the right to ensure the accuracy and completeness of their PHI.
Certain types of data is restricted and not available to view in ConnectMyHealth. Please see the Data Availability page of this website for complete details. Data in ConnectMyHealth will be expanding to align with the principles above.
The patient’s record contains aggregated reports and results from many contributing facilities and depending on the type of result/report, and the associated clinical practices at these facilities, patients may access their results before you’ve seen them, particularly if you rely on paper or fax delivery of patient results. Patients are able to use ConnectMyHealth to view many types of reports/results once they are made Final/Completed/Amended by the contributing facilities.
Evidence indicates that patients having access to their results has improved their understanding of their health conditions, increased engagement in their care, and built stronger relationships with their providers. Transparent communication through a patient portal can be a powerful way to reduce care partner stress, improve health outcomes and enhance care planning conversations between patients and their providers.
Studies have shown that, in most cases, patients being able to view their health records in patient portals has not increased a health care provider’s workload (Source: https://edhub.ama-assn.org/steps-forward/module/2767762). Additionally, feedback from clinicians suggests patient portals such as ConnectMyHealth do not increase workload. By making health information and services available online to patients, there may be a decrease in the number of phone calls and text messages between patients and providers (Source: Patient Portal Provincial Implementation Guide).
ConnectMyHealth is not a data repository; it simply presents the report made available from the contributing healthcare facility. What a patient sees in ConnectMyHealth is the same report they could obtain from the facility’s Health Records or Release of Information departments. ConnectMyHealth links knowledge resources within the portal for patients to use at their own discretion. As with any test result, you should review results with patients according to your normal clinical practices.
ConnectMyHealth features additional functionality that can help empower patients in their health journey, such as:
• New Results Alerts: Subscribe to be notified by email when patients have new results available to view in ConnectMyHealth; the patient's New Results page displays first when they log in, for quick and easy viewing
• Patient Dashboard: Patients can customize their dashboard by organizing the types of health records (modules) that are most important to them
• Patient Visits Timeline: View upcoming scheduled hospital appointments, where available
Functionality for users to 'share their records' with family and care partners who are also ConnectMyHealth users is expected to be available in the near future.
Please visit https://www.ontariohealth.ca/system-planning/digital-standards/patient-portals-standards for more information about how Ontario is supporting patients’ online access to their health information.
© 2025 HITS eHealth Office at Hamilton Health Sciences. All rights reserved. All content and materials contained within are the property of Hamilton Health Sciences Corporation and may only be reproduced with permission.
The views expressed are those of the HITS eHealth Office at Hamilton Health Sciences and do not necessarily reflect the views of the Government of Ontario or any of its personnel or entities, including Ontario Health.
All images, videos and data examples contained on this site are fictitious and intended to simulate realistic records. They contain no real patient data, and are to be used for training purposes only.