ConnectMyHealth Privacy Notice

ConnectMyHealth is a web-based digital health solution, operated by the HITS eHealth Office at Hamilton Health Sciences (HHS), that provides patients with the ability to view certain parts of their health records stored in the health information systems of participating healthcare facilities in Ontario (Data Contributing Facilities). Such health records are accessed on a real-time basis through another service operated by HHS called ClinicalConnect, whose purpose is to provide similar access to such health records by participating healthcare providers.  

• Additional information regarding ConnectMyHealth can be found at https://info.connectmyhealth.ca.
• Additional information regarding ClinicalConnect can be found at https://info.clinicalconnect.ca/CC/patient, including applicable privacy information which can be found at https://info.clinicalconnect.ca/CC/patient/protecting-your-privacy  

A summary of the types of data that is available in ConnectMyHealth and from which healthcare organizations is available at: https://info.connectmyhealth.ca/data-availability       

ConnectMyHealth's Statement of Information Practices is available by clicking here. 

Access to and use of ConnectMyHealth is subject to the ConnectMyHealth User Agreement that can be viewed by clicking here.  

With respect to ConnectMyHealth, HHS acts as: 

(i) an electronic service provider to the Data Contributing Facilities and complies with the requirements of the Personal Health Information Protection Act, 2004 (PHIPA) that are applicable to electronic service providers; and  

(ii) a PHIPA agent for the Data Contributing Facilities in responding to requests by patient-users of ConnectMyHealth for access to logs of their personal health information (PHI) accessed by them through ConnectMyHealth; such requests may be made by contacting the ConnectMyHealth Program Office’s Privacy Service.  

If you wish to request corrections to your health records, please contact the Privacy Office of the healthcare facility (i.e. hospital) that is listed as having provided your health records in ConnectMyHealth. If you wish to close your account, please contact the ConnectMyHealth Program Office’s Support Desk (contact information below).   

Contact Information 

Privacy-Related Inquiries or Complaints: 

ConnectMyHealth Program Office’s Privacy Service 

Phone: 1-833-824-0265 

Fax: 905-577-8260 

E-mail: privacy@connectmyhealth.ca  

Requests for ConnectMyHealth Account or Technical Support: 

ConnectMyHealth Program Office’s Support Desk 

Phone: 1-833-824-0265

E-mail: support@connectmyhealth.ca  

Please do not send personal health information via email.